Reviewed on September 17, 2026

I am absolutely appalled by the way my family member was treated during an appointment with Jenny T. Smith, PA-C. Immediately after the appointment, my family member called me hysterically crying and extremely distressed by the interaction. No patient should walk out of a healthcare appointment feeling this way. Healthcare providers are entrusted with people’s health and well-being, and that responsibility requires professionalism, compassion, dignity, and basic human decency. What was described to me was deeply concerning and completely unacceptable. Patients should never feel dismissed, belittled, intimidated, or made to feel as though advocating for their own health is a problem. Hartford HealthCare needs to take complaints about patient treatment seriously. This is not simply about having a “bad experience”—this is about how a patient is treated when they are vulnerable and seeking medical care. I sincerely hope this interaction is formally reviewed by the appropriate leadership and that steps are taken to ensure other patients are not subjected to a similar experience. I am extremely concerned about my family member’s well-being following this encounter. If this interaction results in any harm or negatively affects their medical care, I will expect both the provider and Hartford HealthCare to be accountable for addressing the consequences. Patients deserve to be heard, respected, and treated with compassion. My family member deserved better than this.

Reviewed on December 12, 2025

Jenny Smith was excellent. She answered questions completely. Made me very comfortable with the recommendations going forward.

Reviewed on December 04, 2025

She was kind and professional.The building was neat and clean.Only if the office was not far from my place I would have made her my mom’s primary care provider.