What is Outpatient Nursing?
Outpatient Nursing is all about supporting patients and providers in a fast-paced, ever-evolving care environment.
Our nurses are often the first point of contact, helping:
- Triage patients
- Manage follow-up care
- Share test results
- Educate patients with new diagnoses
Whether it’s answering messages in MyChart or providing a listening ear during a visit, outpatient nurses are essential to delivering compassionate, high-quality care.
Unlike hospital based-care, outpatient nursing allows for long-term relationships with patients. Nurses often care for the same individuals for months or even years, getting to know them and their health journeys.
Care happens in many ways, including:
- In-person visits
- Virtual appointments
- Phone calls
- MyChart messages
Every day is dynamic and different.
Outpatient Nursing offers a unique opportunity to share the future of healthcare. Nurses play a key role in innovation, education and patient empowerment.
The work is meaningful, the pace is varied, and the impact is lasting. Plus, the schedule often includes regular hours with nights and weekends off – helping to support a healthier work-life balance.
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Sara Marcy, RN
Director of Nursing, Hartford HealthCare Medical Group
As director of nursing for Hartford HealthCare Medical Group, Sara Marcy, RN, brings a thoughtful and inspiring approach to leadership, grounded in a deep commitment to patients, colleagues and the future of nursing.
With extensive experience across specialty care, perinatal services and long-term care, Sara has led teams in both hospital and ambulatory settings. Her career includes leadership roles at Holyoke Medical Center and Advocate Condell Medical Center, where she oversaw a wide range of services from women’s health to cardiovascular and neurology. She holds a master’s degree in nursing from the University of Colorado and a bachelor’s degree from Johns Hopkins University.
Sara's leadership approach
Those who work alongside Sara describe her as a humanistic and collaborative leader – someone who brings energy and joy to problem-solving and leads by example.
Her team says she inspires:
- Autonomy, efficiency and kindness in her teams
- Clear, purposeful communication that aligns everyone around shared goals
- A curious, growth-minded culture where questions are welcomed and learning never stops
- A sense of teamwork where all voices are valued and contributions recognized
Sara's focus for nursing in the Medical Group
Sara is passionate about empowering nurses as leaders on the front lines of care.
She is focused on:
- Supporting the many ways our nurses care for patients – whether in person, over the phone or digitally
- Encouraging innovation so our nursing practices evolve alongside patient needs
- Mentoring and educating nurses to build confidence and leadership within care teams
- Strengthening practice-based collaboration to ensure patients are met with timely, compassionate care
- Empowering and bringing our nurses to work top of their nursing scope
“I want to help grow a culture where nurses feel supported and where patients feel seen and cared for,” Sara says. “Together, we’re working toward becoming the best at getting better.”
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